Case Win: Documentation Issues

Advocacy & Support for Nurses

Upon return from sick leave Sasha, a member of the NPAA New South Wales branch, was bombarded with several issues regarding incomplete documentation dating back over an extended period. 

One main concern raised was regarding expired client care documents and incomplete comprehensive care assessments. Despite Sasha’s assurance of completing the reports, they remained unsigned or incomplete. 

With an upcoming audit of Sasha’s place of work there was immediate pressure on her to rectify the issue. Feeling overwhelmed, Sasha reached out to NPAA for support. 

With the Advocacy and support of NPAA Sasha’s service manager expressed a commitment to working closely with to update all documents promptly, ensuring compliance and readiness for the audit. 

How is the NPAA so effective in defending members during workplace issues and disputes? Our experienced and professional case managers use our unique RED™ case resolution system.

Why is the NPAA different? We believe that real change in healthcare STARTS with empowering frontline nurses, not bureaucrats. 

If you are a member of NPAA and need assistance with a workplace issue, please submit a member support ticket on your dashboard, or contact us at 1300 263 374 - hotline@npaa.asn.au

To find out more about NPAA and become protected today visit: npaa.redunion.com.au/join

The name of the member in this article has been changed for confidentiality reasons.