I would like to express my deep gratitude to Tracy Tully for the support she has given me during a difficult and sensitive experience. The non-judgemental, professional, emotional support and guidance was more than I expected. Tracy went above and beyond the call of duty. Thanks to Tracy I received a great outcome and feel I can move forward in my career with greater confidence and knowledge. It is wonderful to have the knowledge as a professional that I am supported and cared for by NPAQ. Thank you so very much.

Peita F

Darren was very supportive and provided me with appropriate advice to navigate my employment contract from a non-adversity approach. This enabled me to approach my employer while staying safe from possible repercussions as it was managed in a delicate manner. Without Darren’s support and advice I wouldn’t have been able to manage the matter or achieve an outcome that was in my favour.

Anna

Please seriously consider this service. I have called upon them twice in recent years and have found the advice & support above reproach. This team is caring, understanding and professional in dealing with the concerns I submitted to them until each case was resolved to my utmost satisfaction. God Bless you all.

Debbie R

Thank you for the support NPAQ. I have been a nurse and union member for over 20 years and have never had such support. The response to my request for representation was great. Right from the beginning, Ben was supportive. He called me multiple times and emailed me relevant information and called after the meeting I had to attend. He ensured I was okay and needed anything, offered to go through mock scenarios if I needed too, and did everything he could to alleviate my anxiety. My meeting went smoothly with a good outcome. Thank you Ben...you're a legend!

Karyn D

I felt entirely understood and supported by NPAQ. Every step of the way connected and listened to. They went above and beyond to help my case and supported me in a timely manner. 10/10

Elizabeth R

Darren, Thank you SO much for your prompt undivided attention to my recent matter and the quick outcome. I was lucky enough to be directed to the best. You’re a keeper and a winner. NPAQ always! Thanks again.

Kerri A

I have unfortunately had to deal with two issues of aggression at work, firstly from a family member of a geriatric patient and then an aggressive EN who compiled a very lengthy scathing complaint about me. I appreciate the time that Tracy Tully spent with me across both complaints. Through Tracy, I was given Kirsten McAllister's details, who I have since met - just in time to help with the scathing EN. Most recently I have spoken to Kathleen who helped polish off my response. Thanks all. I feel like a stronger nurse because of you!

Annette B

I recently sought advice from NPAQ regarding my work contract. Emilie and Isabel responded swiftly via email and phone. I joined several unions including interstates and overseas. What Emilie and Isabel did for me was far beyond my expectation. I hope NPAQ will keep this up - it's sincerity!

S.C

NPAQ was excellent in all aspects of dealing with my workplace issue. Thanks to the hard work & dedication the matter has been dealt with & finalised

Marion M

Thank you for the great work and a BIG thank you to Kathleen Campbell who was very calming and straight-talking in a stressful situation.

Wendy S

I just had the wonderful experience of having been supported by Kathleen Campbell in a workplace challenge. She had my back and kept me posted throughout, even with the obstacles she was thrown. The problem has been solved so far although the waters are still to be tested. We shall see. I will NOT hesitate to contact Kathleen in the future for assistance. GREAT WORK

Amanda J

My work cover query was answered promptly. It's great to have knowledgeable people available.

Chris S

I was feeling vulnerable but at each step Emilie was there when I made contact with her. Prior to the meeting she was very reassuring and supportive. I definitely was not my normal self and her reassurances, kindness and professionalism were outstanding. The notes on what to do and what not to do we’re an excellent guideline. In closing I have found the support of all involved in NPAQ kind and appropriately reassuring. Many thanks

Anne Cameron

I was impressed about your membership fee structure compared with your service provided to the members. I will recommend your company to my friends and colleagues in the future. Thank you for assisting us so well.

Atsuyo Sadler

They fought for me to get the result I desired. Well done! Better than other unions by far!

Sobera

Felt totally supported by Dianne during a recent stressful complaint at work Was guided through the mediation process and achieved a good outcome.

I’d like to thank Dianne Bradeley for her support and guidance in my recent workplace matter

Karen

NPAQ is a fantastic union that is not only cheaper but also a better alternative to the QNU. It's great to see NPAQ supporting their union members, especially the Margaret Gilbert case. Margaret is such a dedicated professional and an experienced nurse, for her to have to defend herself against QLD Health and the QNU is extraordinary. It is a privilege to be part of such a fantastic union that really supports their union members and I would find it a privilege myself to assist where needed. To be clear QNU is only a political party and taking the paycheck from their union members without being willing to support their constituents.

Geoff

I very recently had a work issue which could have led to a disciplinary. NPAQ nursed me through the whole situation (excuse the pun) and within 2 weeks of first contact pertaining to this issue to an end result, they got me an outcome which was favourable in that no disciplinary action would be taken. Massive thank you to Dianne B. for her help and support and also to the rest of the NPAQ staff.

Mariah

I would like to take the opportunity to give a huge kudos to the team @ NPAQ. In particular, President Phil, and my case officer Dianne Bradeley. Dianne called every week to catch up on events and practised a very supportive role in my case. Very knowledgeable and a most caring person. Never did I receive this level of support or even multiple communication with 'another' legal nursing service. NPAQ, stand by their words, they really do care about nurses.

Chris

Thank you so much for your hard work and support with regard to my public holiday entitlement. Not only did we once again ensure they understand the PH EBA but NPAQ solicitors took the time to search back through 6 years of unpaid PH entitlement and request back pay which was a huge surprise because that wasn’t what I set out to achieve. My only wish is that NPAQ could do the same now for every nurse. Thank you again

Roz Watling

Very professional, prompt, accurate and relevant info given, highly recommended.

Sabine

NPAQ - OMG where would we be without you!! So happy that at long last nurses have a voice looking after them. Keep up the good fight. I congratulate myself every day that I joined the NPAQ

Lois

I would like to express my gratitude to you and your team. I want to say that the actions you suggested are exactly what we frontline workers needed. You and your team have done an excellent job for coming up with those suggestions at this difficult and uncertain time. If they are granted by the State and Federal government, we would all feel safe and well supported to go to work and on the other side, our patients will get the best care we can offer. Again thank you very much for your hard work and support and our heart will be always with NPAQ.

Tracy

Very helpful and prompt with assistance

Regina

Marcia was wonderful in assisting me through some workplace red tape upon my return to work after maternity leave.

Amanda

I recently was presented a letter of complaint regarding my professional behaviour as a registered nurse. Without going into detail, I thought it was unfairly targeted, an overreaction to a workplace incident in which no harm was done to any staff member, patient or my employer, and in many aspects more a critique of workplace culture than my own professionalism. I was devastated at first then remembered the NPAQ. A HUGE thank you to Dianne. She settled me down and guided me expertly with my letter of response, with suggestions both sensible and conciliatory. She continually touched base with me regarding any progress. When I finally received the outcome decision, it was satisfactory to all parties and a huge relief for me. Belonging to the NPAQ was invaluable and I’m so grateful I saw that flyer one night on night duty so many moons ago

Paula

NPAQ helped me out in a recent workplace matter. I had been on WorkCover for 10 months and finally got the all clear to go back. My NUM however, wanted me on a back to work program for clinical. Apparently the back to work program I had been on was not satisfactory. I rang NPAQ and told them the problem and forwarded a copy of my WorkCover certificate to them and my NUM. Two hours later I had an email from my NUM asking me to come in and work out what shifts I had for the next fortnight as a full time staff member. No need to involve the union more than it was already. Apparently just the name of the NPAQ on an email is enough to give management a little push in the right direction. Thankyou NPAQ. Win!!!!!

Rosemary

I had a few queries on rostering. I spoke to Dianne Bradley who got back to me on the same day and was very professional. Very satisfied with how it was dealt with and would highly recommend her for any problems in the future. Thanks Dianne

Julie

Great service and constant follow up

CW

Thank you SO much Dianne B for your calm, reassuring influence during an extremely stressful workplace experience. Your professional skill and presence spoke for itself, giving me the confidence and guidance I needed at a very difficult time. #DianneNPAQmyHEROES

JS

Was regularly contacted to find out how I was going. Reassured and supported throughout the process. Thank you.

Bridget

Absolutely amazing in all my enquires. Helpful and supportive! Can't recommend NPAQ enough. Thank you.

Emma

My representative Kathleen was patient and well informed to provide good advice

OC

Whenever I have a workplace query or question NPAQ have always addressed it with comprehensive and clear information. I like to know what my workplace rights are and NPAQ provides me with all the available information over the phone and followup with an email detailing everything mentioned. It's really helpful to know I have someone in my corner who knows a lot more than I do and can give me accurate information.

Caitlin

Wonderful, supportive and considerate staff who helped me when I required it. Aenghas continued to follow up with me via email until I received confirmation that everything was okay. It was nice to know I was being thought of and looked after. I really appreciate how open and genuine NPAQ staff members are! Cannot thank you all enough :)

Sarah

Great service and constant follow up!

CW

Kathleen listened to me and we worked closely together for the final decision

I’m just wanting to pass on that I’m very grateful for Dianne’s time in attending a workplace meeting with me today. With her by my side, I was able to get through a stressful afternoon with more confidence. Her calm guidance and support was very much appreciated.

Amanda

Marcia was wonderful in assisting me through some workplace red tape upon my return to work after maternity leave.

Amanda

I contacted NPAQ as I needed some feedback regarding the negotiation of a new work contract. NPAQ was extremely helpful and provided professional, friendly advice in a reasonable response time. If I was with another organisation which shall remain nameless I would still be waiting for a response. Thank you NPAQ for your support!! It is nice to know that our monthly contribution is really going where it is needed. To support nurses!! 👌👌

Ruth P

How reassuring it is to get help to address my recent work-related issues from any of the staff I spoke to straight away. Always friendly and professional. Each time I approach your organisation it feels as I am a top priority. It is good to know you are there. This time once more Marcia responded immediately to my phone call and offered to support me at work, which was so helpful and calming. She attended the meeting with me, solving the issues there and then. Marcia always has an answer to all my concerns and questions, is exceptionally knowledgeable, professional and compassionate in her approach and assistance. Thank you so very much for the guidance offered.

K.O

Responded in a very timely manner and constantly touched base to see how things were progressing. I felt very supported.

Jean K

Very thankful for the support I received from NPAQ this year. They provided me with very useful and thorough information that assisted me greatly.

Absolutely AWESOME support!! Marcia & Kathleen.!!! Just can’t say enough good things about them. From “legal” support & advice to huge emotional support .... Kathleen came to the meeting with me to hold my hand, offer advice & am sooo grateful for her physical & emotional support. I have been/was also at the time a bit of a mess. It’s been a VERY stressful past year or two with this ongoing situation. I am extremely grateful to everyone at NPAQ for all your hard work. I've never had to use a union before & am soooo relieved I did now. Many many thanks everyone!!!! Can’t say it enough!!

Susan C

Marcia was able to provide me with a ministerial directive & HR policy outlining recognition of the previous service and therefore my entitlement to 565 hours of sick leave that had been ‘lost’. Her response to my query was very quick. I hadn’t been able to find any information on the subject. The information prompted me to contact payroll and the issue was investigated and sorted without any drama. Marcia followed up twice during the process, always willing to advocate if needed. I appreciated advice, interest & follow up.

Kim

Aenghus was extremely knowledgeable and supportive which I cannot thank him enough for.

Kelly

Marcia was lovely to work with through my complaint at my workplace. Had my back and gave me confidence when needed.

Nadia B

Really happy with the professional services from NPAQ. Really responsive, extremely helpful, nothing too much trouble and great background support.

Natalie H

When you have an issue it's nice to have confirmation that your doing the right thing for both yourself and the company. And most of all your residents. Would highly and do recommend NPAQ.

Kaye

Thank you to Kathleen and the NPAQ team for taking my workplace issue seriously and assisting in achieving a resolution. Highly recommend.

Andrea F

It’s as easy as a phone call to get Urgent Professional Unbiased Lifesaving Help when you’re feeling Tortured. Thanks again NPAQ very much in your debt! xxx